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Terms of Sales

 

Delivery Policy

 

Orders are processed within a maximum of 5 business days, with the exception of custom orders, in which case you will be informed by email of the estimated processing time. 

Packages are delivered via Poste Canada. A delivery confirmation with the tracking number will be sent to you by email upon shipment when possible. Packages shipped by Poste Canada will be delivered to your door or PO box. In your absence, a notice will be left for you to collect your package at the nearest post office.

Payment methods

We accept the following payment methods for orders placed on our online store: Visa and MasterCard. Orders are invoiced in Canadian dollars and payable in Canadian dollars. The full amount is charged upon purchase.

Return and Refund Policy

In order to preserve product quality, we do not accept any refunds or exchanges of shipped merchandise. If you are unsatisfied with your purchase or if the merchandise is defective, please contact us within five (5) business days of the date you received the order to see what options are available to you. Transportation costs for any returned item or reshipping costs during an exchange are the responsibility of the customer.

Reference charter for sizes

             

Cho      Approximate weight (g)

1            15-20

2            30-35

3            45-50

4            60-65

5            75-80

The “cho” is a unit of measurement for ink producers. As each stick is handmade, weight may vary.

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